Privacy policy

This document details how we will treat your personal data.

Coleid Limited (“Coleid”), a company registered in England & Wales under company number 14715779, will hold any personal information provided to it in confidence and in accordance with The General Data Protection Regulation (GDPR) (EU) 2016/679(a regulation in EU law on data protection and privacy for all individuals within the European Union) and other applicable data protection legislation.

For the avoidance of doubt, any reference within this policy to “Coleid”, should be construed as collectively meaning any Coleid branded company, now or in the future.

What is Personal Data?

Personal data is any information relating to an identifiable person, who can be directly or indirectly identified by reference to such data. Such information includes, name, email address, mailing address.

Coleid will ensure the lawful processing of your personal data. Below we will explain;

•      the types of information we collect about you;

•      how we collect and use it;

•      who we might share it with;

•      the steps we’ll take to make sure it stays private and secure; and

•      your rights to your information.

More Information 

If you have any questions on this policy you can email us on compliance@coleid.com or write to the address below and we will respond to you.

Who we are

Under GDPR, Coleid is the data controller and processor of personal data for the purposes of its business. The data controller is responsible for deciding how your information is used and ensuring it is private and secure.

The information we collect 

We collect information about you from different places including:

•      directly from you;

•      from a third party acting on your behalf e.g. a financial adviser, intermediary or broker;

•      from publicly available sources; and

•      from other organisations.

We will only collect your information in line with relevant regulations and law and this may relate to any of our products or services you apply for, currently hold or have held in the past.

You are responsible for making sure you give us accurate and up to date information. If you provide information for another person on your account, you will need to tell them how to find the Privacy Notice and make sure they agree to us using their information for the purposes set out in it.

How we will use your information 

We will use it to provide any products and services you have requested as well as for other purposes, for example:

•      to confirm your identity and address;

•      to understand how you use your accounts;

•      to carry out your instructions;

•      to help us make fraud and money laundering checks;

•      to improve our products and services; and

•      to offer you other services we believe may benefit you unless you ask us not to.

We will only use your information where we are allowed to by law e.g.carrying out an agreement we have with you, fulfilling a legal obligation, because we have a legitimate business interest or where you agree to it.

Who we can share your information with 

We may share your information with any subcontractors, agents, or service providers who work for us. We may also share your information with others outside of Coleid e.g. Coleid branded companies, regulators, insurers, brokers and agents, as well as credit reference and fraud prevention agencies.

If you have consented to receive information via our website then it is important you are aware that you are accepting that Coleid and all Coleid branded companies may contact you from time to time regarding their products and services.

How long we will keep your information 

We will keep your information for as long as you have a relationship with us. After the relationship ends, we will keep it where we may need it for our legitimate purposes e.g. to help us respond to queries or complaints, or for other reasons e.g. fighting fraud and financial crime, and responding to requests from regulators.   

Transferring your information overseas

Your information may be transferred and stored in countries outside the European Economic Area (EEA), including some that may not have laws that provide the same level of protection for personal information. When we do this, we will ensure it has an appropriate level of protection.

Your rights 

You have a number of rights relating to the personal information we hold about you. These are set out in more detail below:

Access

You can request a copy of the personal information that we hold about you. This is known as a ‘Data Subject Access Request’. 

Rectification

We make every effort to hold accurate data about you. Should you be aware that our information is incorrect, please inform us and we shall rectify the matter.

Erasure

You have the right to request for your personal information to be erased if we no longer have a lawful basis for keeping your information.

Right to Object

If you do not agree we have a legitimate interest to process your personal data, you have the right to object to this processing. 

Consent 

If you have given us your consent to use personal information, you may withdraw your consent at any time. 

Restriction ‍

You may ask us to restrict the personal information we use about you.

Right to Complain to a supervisory authority

If you are dissatisfied with our use or management of your personal information, you have the right to complain to an EU Data Protection Supervisory Authority. If you are dissatisfied with our use or management of your personal information in the UK, you have the right to complain to the Information Commissioner’s Office (ICO) and you can contact them via their website: www.ico.org.uk.

Any and all requests will be fully reviewed by Coleid and responded to, with appropriate actions taken, normally within one month.

For any more information or if you wish to complain, please contact the Compliance Officer at:

Address:           

Coleid Limited, 20-22 Wenlock Road, London, N1 7GU

Email:              hello@coleid.com